FAQ

Certainly, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz to discuss in more detail the product/s you are interested in.

Yes, you are more than welcome to come to one of our show rooms in Albany in Auckland or Dunedin or our warehouse in Mangere, Auckland. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz when you order and we can organise a convenient time together.

Yes! Come down to one of our show rooms in Auckland or Dunedin to try our range of products and chat to one our sales team who can help find the right fit for you.

In most cases we will have an order on the way with the next expected arrival noted on the product page. Pop your email address in the box on the product page to request notification when it is back in stock. Due to the time it takes our factories to produce plus the shipping transit time to reach NZ, we are often ordering 4-6 months in advance and there are many variables impacting timely shipping.

Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we'll let you know when the next shipment is due to arrive.

If in the rare situation you order a product and it is not in stock, we will upgrade you to the next quality product at the same price.

If we are unable to offer an alternative, we can advise you the due date of the next shipment arrival.

Yes! Free call us a call on 0800 625 3349 to chat to one of our friendly team who will be able to help you out.

We accept Visa, Mastercard, Amex, Afterpay, Google Pay, Apple Pay, Union Pay, Gem Visa, bank transfer, in person we also accept cash.

Yes, we’re happy to help you install. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz for a quote as charges may apply.

We ship from our warehouse in Mangere, Auckland so the shipping duration will depend on your location.

• Greater AKL area 2-3 business days
• Rest of NZ - 4-5 business days

Please allow additional time for rural deliveries.

This will be dependent on the weight and size of your order as well the geographical location of the shipping address. We have a freight calculator available in the shopping bag for you to see the cost.

After placing your order you will receive a confirmation email where you will receive your tracking information and a url to track your order.

Due to the varying sizes of our products in our range we use a combination of courier and freight providers. If you would like information for a specific product, you can free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz

Please note, all large/heavy fitness equipment or machines will be delivered by freight/transport truck – please let us know if a truck will have difficulty accessing your property.

Yes, however the window to do this is short, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz as soon as you know and we'll do our best to update the address before your order is shipped.

It's important to us you're happy with your product, if you are unsure of your purchase, please free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz ASAP.

Be aware there are significant freight costs associated with larger products so if you do change your mind, contact us ASAP so we can try to avoid you paying these freight costs.

Unfortunately we are unable to accommodate Layby at this time, but we do accommodate payment with Afterpay.

Yes! Eligible products will be marked on our website.

Yes, fitness equipment is an investment and to make sure you get the best of our products please browse our Product Maintenance section for information relevant to your product.

If you have any issues, please free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz. We are an industry leader in after-sales service, a team of highly qualifies technicians with the largest spare parts warehouse in the country. We want to ensure your product is working as it should and you are satisfied with your purchase.

We have full time technicians in Auckland and Dunedin, if you are outside of these regions we have trained contractors throughout the country ready to help.

Fitness equipment can be difficult to understand but our knowledgeable team are happy to help, free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we can answer your queries.

Of course, we can deliver to any home address. Please just remember that due to the type and value of our products, we advise that someone is at home to accept the delivery.

No, unfortunately due to the size of many of our products they cannot be left in a PO Box.

No, however we can work with you and/or your chosen shipper to deliver to a suitable location to then allow for on-shipping overseas. Free call us on 0800 625 3349 or email enquiries@achievefitness.co.nz and we can discuss your options.

We recommend you are home to receive your order. Given the value of the product and the likelihood of electronic parts we strongly advise these are not left outside on delivery.

Unless otherwise stated, all goods come with a warranty of one (1) year against defective parts and workmanship. Goods which are proven to be defective within one (1) year or within the stated warranty period of the date of invoice will be repaired or replaced free of charge when the goods are returned to Achieve Fitness. Goods may be required to be delivered to a nominated warehouse or service centre at the buyer’s expense. Repaired or replacement goods will be delivered to the buyer at Achieve Fitness’ expense if within 12 months from the original invoiced purchase date. The warranty does not apply if damage is caused through improper use of the goods supplied.

Unless otherwise stated, the warranty is for home use only. All warranty claims must be accompanied by a valid invoice or acceptable proof of purchase. 

We understand that mistakes can occur when purchasing online, after all we are only human! However, we do strongly recommend you contact us prior to purchase if you have any questions or concerns about a product you are interested in.

If you do receive a product that is not what you expected, please notify us within 30 days. For goods to be credited, they will need to be delivered back to Achieve Fitness in original condition and packaging. Freight charges on returns will be the responsibility of the buyer. If the goods are returned damaged or in lesser condition than when originally purchased (including the state of packaging) extra fees may be charged to cover the cost of reinstating the goods to original condition.

Both products are proven to burn more calories than an exercycle, and require both upper and lower body movement maximising the workout. There are a number of factors that contribute to selection of the best product for your needs. Take a look at our buying guides or call us on 0800 625 3349 to speak to one of our fitness experts.

All our treadmills offer cushioning. The Sole and Spirit treadmills reduce stress on joints by up to 40% due to the cushion flex whisper deck technology.

Exercycles offer the lowest impact as you are in a seated position, while elliptical trainers offer very little impact due to the nature of the elliptical motion. Treadmills cause the most impact, however this impact is reduced in treadmills due to the cushioning systems. The Sole and Spirit treadmills offer up to 40% reduction in impact due to their cushion flex whisper deck technology.

We are happy to offer exercise tips and techniques however, exercise programmes should be tailored specifically to you and your goals. Please contact your health care professional for guidance on a specific exercise programme for you.

Yes! Exercycles are great for helping increase mobility and strength in the knees, hips and legs. Physios and surgeons recommend exercycles for rehab and can recommend a program accordingly.

This depends entirely on the injury and the advice you have been given by your physio. Generally walking on a treadmill causes less pain than a cross trainer or exercycle. We recommend consulting your doctor or physio before commencing any physical exercise after an injury.

All of our treadmills, with the exception of the Spirit models, fold up and have wheels for easy maneuvering.

Check out our product selectors to find the correct product for your height, weight and usage demands. Our buying guides may also be useful in helping to choose the most appropriate product for the whole family.

We don't rent our equipment directly however we have partnered with Mr Rental and you can rent gym equipment through their services.